WORK QUEUE

All cases

Select a case

Choose a case from the queue.
Visible to staff only · attachments stay inside this case

Add technician

Email macros

Create a new macro or select an existing one to edit. Changes are shared with all staff.

Available automatic fields{{case_id}}, {{customer_first_name}}, {{customer_name}}, {{customer_email}}, {{customer_phone}}, {{customer_business}}, {{customer_address}}, {{technician_first_name}}, {{products}}, {{reported_issue}}, {{support_name}}

Create a case

Enter the Shopify order number. This lookup is read-only.

Edit case assessment

My account

Change password